23100 Privacy Policy — User Personal Information Protection
This Privacy Policy explains how 23100 collects, uses, stores, and protects the personal information of users on our platform in Malaysia.
Effective date: 1 January 2026. By using the 23100 platform, you agree to the terms of this privacy policy.
1. Information We Collect
When you register and use the 23100 platform, we collect various categories of information to ensure a smooth, secure, and personalised experience. The information collected includes:
- Account Information: Your full name, email address, phone number, date of birth, and password provided during registration.
- Device & Browser Information: Device type, operating system, IP address, browser type, screen resolution, and other technical data collected automatically when you access the platform.
- Payment Information: Transaction details in Malaysian Ringgit (RM/MYR), payment methods used (such as FPX or e-wallets), and deposit and withdrawal history. We do not store full card numbers — only the information necessary to process transactions.
- Usage Data: Records of in-platform activity, including games played, markets accessed, betting history, and user preferences.
- Cookies: Data collected through cookies and similar tracking technologies to improve platform functionality and user experience.
We only collect information that is necessary for legitimate purposes, as clearly stated in this policy.
2. How We Use Your Information
Information collected by 23100 is used for the following purposes:
- Processing account registration and verifying user identity.
- Processing deposit and withdrawal transactions in MYR securely.
- Delivering personalised sports betting, casino gaming, and online entertainment services.
- Sending important notifications related to your account, transactions, and relevant promotions.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Complying with applicable laws, regulations, and orders from relevant authorities in Malaysia.
- Improving the platform, fixing technical errors, and understanding usage patterns to enhance service quality.
- Providing effective customer support whenever you reach out to our team.
23100 will not use your information for any purpose beyond those stated above without first obtaining your additional consent.
3. Cookies & Tracking Technologies
The 23100 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small files stored on your device when you visit our platform.
We use cookies for the following purposes:
- Session Cookies: Maintaining your login session while you are active so you do not need to log in again each time you navigate to a different page.
- Preference Cookies: Remembering your language preferences, display settings, and personal preferences.
- Analytics Cookies: Collecting aggregated data on how users interact with the platform to help us improve our service quality.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 23100 platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Your personal information is stored on servers protected with SSL encryption and strict technical security measures. 23100 implements internal access controls to ensure that only authorised personnel can access sensitive user data. We retain your data for as long as your account remains active or as required to meet our legal obligations.
While we take all reasonable steps to protect your data, no security system is completely foolproof. You are advised to use a strong password and never share your 23100 account login details with anyone.
Third-Party Sharing
23100 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. We only share information in the following limited circumstances:
- With payment service providers that process your MYR transactions, subject to strict confidentiality agreements.
- With authorities or law enforcement agencies when required to do so under Malaysian law.
- With third-party technical service providers who support platform operations, under contractual obligations binding them to comply with our privacy policy.
5. Your Rights as a User
As a 23100 user in Malaysia, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Correction: If your information is inaccurate or incomplete, you have the right to request a correction. You can update certain details directly through the account settings on the platform.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. However, we may need to retain some data to fulfil our legal obligations or resolve any outstanding issues.
- Right to Object: You may object to the processing of your information for specific purposes, subject to applicable legal requirements.
To exercise your rights or make any privacy-related enquiry, please contact the 23100 support team by email at [email protected]. We will process your request within a reasonable timeframe.
6. Policy Changes & How to Contact Us
23100 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 23100 handles your personal information, please contact us via:
- Support email: [email protected]
- Live chat within the platform (available after logging in)
Our team will endeavour to respond to privacy-related enquiries within 5 business days. For general questions about the platform, you may also refer to the FAQ us.
Your Privacy is 23100's Priority
We are committed to protecting your personal information at every stage of your platform use. If you don't have an account yet, register now and enjoy a safe, responsible entertainment experience.